Flow Recovery Legal Policies
website terms of use valid in the uk & ni as of 1st april 2023

Terms of Use

Company Name: Flow Recovery Limited

Also referred to as:  Flow Recovery, Flow, Flow UK, Flow USA. 

Company number: 13274150

VAT registration number: 392 3150 05

Headquarters: Liverpool, England  

Flow is registered in the following trade register: For details, please visit the following website: Companies House

Contact details:  Email: info@flowrecovery.com


“Flow, Us, Our, We” means Flow Recovery Limited 

“Our site and our website” means the site on which these terms and conditions are displayed. 

“You, Your, Customer” means the person accessing Flow’s site to make purchases from us.

These terms of use explain the conditions under which you may use our website (this site) as a guest or as a registered user. Accessing, browsing, or registering for an account on our site constitutes the use of our site.

Conditions of use 

You confirm that you have read and approved this Agreement and agree to abide by its terms by using this website. If you do not agree to be bound by the provisions of this Agreement, you should exit the website immediately. Only individuals who have accepted terms and conditions can use and access this website, its products, and services.

Changes to these terms

We have the right to update and change the content of our website at any time. Please keep in mind that any of the content on our site could be out of date at any time, and we do not commit to keeping it up to date. 

We make no assurances that our site or any of its material will be free of mistakes or omissions.

Privacy Policy 

Flow strongly advises that you read our privacy policy before using our website. It will assist you in better understanding our procedures.

Accessing Our Site 

Our website is provided without charge.

We make no promise that our site, or any of its content, will always be accessible or available. Without notice, we may suspend, remove, discontinue, or change all or any portion of our site. If our site is inaccessible for any reason at any time or for any period, we will not be liable to you.

You are also responsible for making sure that anybody who uses your internet connection to visit our site is aware of these terms of use and other applicable agreements and that they follow them.

Age restrictions 

Before you can use this website, you must be at least 18 (eighteen) years old. Using this website, you confirm that you are at least 18 years old and legally capable of entering into this Agreement. Flow disclaims all liability arising from age misrepresentation.

Intellectual property

All materials, products, and services provided on this website, including all copyrights, trade secrets, trademarks, patents, and other intellectual property, are the property of Flow Recovery Limited. You are not to replicate or transfer this property in any form, including electronically, digitally, or through new trademark registrations. 

You must not use any part of the content on our site for commercial purposes unless we or our licensors have permitted you to do so.

Website Information

Our website's content is only intended to provide general information. It is not intended to be taken as authoritative advice, taking or abstaining from taking any action based on the content on this site, you should seek professional or specialist advice.

User accounts

You may be requested to register with us and give personal information as a user of our website. You are responsible for ensuring the accuracy of this information and the protection and security of your personal information. You are also in charge of all activities that take place under your account or password. 

If you have any concerns about the security of your account on the website, please contact Flow so we can address them accordingly. 

We have the right to terminate accounts, modify or remove content, and cancel orders.

Applicable Law 

By using this website, you accept that the laws of the UK, without regard to conflict of law principles, will govern these terms and conditions, as well as any dispute that may arise between Flow and you or its business partners and associates.

Limitation on liability 

Where it would be unlawful to do so, we do not exclude or restrict our liability to you in any manner.

However, Flow Recovery Limited is not liable for any damage you may suffer due to your usage of our website. 

Please keep in mind that our website is exclusively for personal and domestic use. You agree not to use our site for commercial or business reasons, and we will not be liable to you for any loss of profit, business interruption, or business opportunity.

Flow maintains the right to update, revise, or modify this Agreement at any time. We will send out an email to our users informing them of the changes. 


We provide no assurance that our website will be secure or free of bugs or viruses.

In order to view our site, you must configure your information technology, computer programmes, and platform. We recommend that you use your own virus prevention software.

Applicable Law

If you are a consumer, please be aware that English law governs these terms of use, their subject matter, and  construction. If you are a resident of Ireland, you will benefit from any mandatory provisions of Irish law. Nothing in these Terms affects your UK consumer rights.

If you are a business, English law governs these conditions of use. We both agree that the courts of England and Wales have exclusive jurisdiction.